To keep things squeaky clean and safe for everyone, we can't accept returns or exchanges on items once they've left the warehouse. This includes all the fun stuff like lubes, massage oils, condoms, and body paints. We know, it’s a bummer, but trust us, your body will thank you! Your health and safety are our top priorities.

If the item you received is defective, leave the panic at the disco! Send us a message with your order WITHIN THE FIRST 30 DAYS upon receiving the item including details and a video demonstrating the problem. We’ll investigate and get this sorted ASAP.

We're all about timeliness when it comes to getting your goodies to you! Because of that, we start packing up your order right away. This means we can't change or cancel it once it's placed. So, triple-check your order and shipping before you let the magic happen and checkout!

Can't wait to receive your order?! We're already on it! Your order is automatically routed for fulfillment as soon as its placed and typical delivery speed if 5-9 business days. Sit back, relax, and let us do the heavy lifting.

Get ready for a multi-part surprise! Not For Virgins merch along with some other goodies will arrive separately due to our warehouse setup, so keep an eye out for multiple deliveries when you order multiple products! Our customization and processing teams are hard at work to bring you the best! Thank you for your patience, lovelies, & embrace the delayed gratification, if you catch our drift (wink, wink)! No matter the origin, discreet packaging is a guarantee.

Unfortunately, we are not able to ship internationally due to the high cost of shipping around the globe. All of our products are shipped from Canada and we ship anywhere within Canada and the USA.

How do I stop receiving emails?
Simply click the "unsubscribe" link at the bottom of any newsletter. You'll confirm your
choice on the next page and receive a confirmation message once completed.

Do you have a storefront?
For now, the Not for Virgins experience is entirely online.

Packages are sent by Canada Post & UPS.

Your privacy is our top priority. To keep your information secure, we offer:

-Nonbranded outer shipping materials

-Company name on packging will appear as 'Shipping Department.'

-No visible manufacturer packaging on the outside of the box to ensure that the origin and nature of the products inside remain confidential

-Your credit card statement will read 'Shop NFV.'

Your Information, Our Commitment
At NFV, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you visit our website.

What Information Do We Collect?
We collect information you provide directly, like your name and email address when you sign up for our newsletter or create an account. We may also track general browsing behavior to improve your NFV experience.

How Do We Use Your Information?

We use your information to:

● Deliver a personalized shopping experience
● Respond to your inquiries and requests
● Send you updates, promotions, and special offers (with your permission)
● Improve our website and services

We will never sell or share your information with third parties without your consent. However, we may share it with trusted service providers who help us operate our website, comply with legal requirements, or investigate security issues.

Your Control Over Your Information
You can choose not to receive marketing communications from us at any time. You also have the right to access, update, or delete your personal information.

Keeping Your Information Safe
We take steps to protect your information from unauthorized access or misuse. However, no online transmission is completely secure.

By using our website, you agree to this Privacy Policy.

Contact Us
If you have any questions about this policy, please contact our Privacy Officer at care@shopnfv.com.

For purchases of Adult Toys, you state the following:

1. You are at least 18 years of age (21, if required by law in city/state where you reside.

2. Adult toys and sexual products are lawful and acceptable by the standards of the country, state/province, and community where you reside. You take full responsibility for ensuring that this statement is true and correct.

Many pleasure items manufactured today are charged utilizing USB technology. In short, if you don't have an AC adapter, you may need to plug your pleasure toy into a USB port on your computer (Mac or PC) to charge it. Power up your pleasure, babes! Who knew tech could be so... satisfying?

*While we work diligently to provide accurate product information, we cannot guarantee its absolute accuracy, completeness, or timeliness. It's crucial to rely on the product's labeling, warnings, and directions for safe and effective use. Due to manufacturing variances and individual differences, sizes are approximate. If you suspect a medical issue, consult a healthcare professional promptly. Due to the nature of our products, we cannot accept returns.

Warranty:

All product warranties are managed by the manufacturer. Visit the manufacturer's website for additional information for select products.

Safety:

Use products at your own risk and with caution. Use and protocols vary with individual products. Always read user manual and instruction as included with product or provided on manufacturer website. Always consult your doctor with health concern or adverse irritations and experiences.